Welcome to Xooloo Digital Coach.
If we make material changes to how we collect and use Personal Information (as defined below) of children under age 18, including children under age 13, we will first notify parents by email in order to obtain verifiable parent's consent for the new uses of the child's Personal Information.
Our Site is a general audience website, and we do not knowingly collect information about children under 13 years old through the Site. If we learn that we have collected personally identifiable information from a child under 13 other than in a manner authorized by law, we will delete that information from our database.
What Personal Information Does Xooloo Collect through the Application?
The information we collect through our Application helps us provide you and your child with services specific to your needs and interests.
Personal Information Collected.
We collect and store Personal Information from any user who creates a Xooloo account and/or installs the Application. We may collect additional information during the use of the Application.
We collect the following Personal Information from your child in order to contact you and get your approval for your child registration and use of the Service: your email address, your child birth date to confirm your approval is required for your child registration to the Service, your child’s first name and gender. We also collect your child email address if it exists, to make sure we can create a privilege access to the Service for your child and unsure your child remains is security when using our Service. We also collect your child’s choice in term of web protection when this service is available for your child’s device and/or in the country where your child’s device is used. We may also collect your child school name
For the Xooloo Digital Coach Application, we may collect the following personal information from your child’s device to provide them with our services: the pages of the applications viewed by your child and the time of the consultation, the IP address (which is then rounded up to the block it belongs to), the list of applications installed on the device, the time and duration of application usage as well as the time zone of where the device was located when the Application was setup, URLs of visited websites and IP address if web protection is enabled. The Application also lets children send messages to the Xooloo support using a form available from the Application. Messages are received by Xooloo support staff who can reply to the child to help resolve the issue raised. This is part of the support we provide to our customers. Finally, we will inform your child if you haven’t yet validated your child account creation.
We may also collect what is known as non-personally identifiable information, such as the anonymous identification number of the device, the brand and model of the device, the device language, the OS version and the screen resolution.
In the process of obtaining your consent as a Parent, we will collect your mobile phone number in order to confirm your consent.
Once you have given your consent, and as part of the Service, we will communicate with your child though email using your child email address and/or through local notification to welcome your child to the Service, inform your child about upcoming events within the Service or new features of the Service or to inform your child you have validated your child account. Your child’s contact information will not be used for any other purpose and will not be given or share to anyone else. As a parent, you can opt out anytime if you don’t want your child to receive information related to promotional events. If your child doesn’t want to receive local notification this can be modified within the device settings.
We use this information to administer your child account, your parent section and provide our services generally, including without limitation: the ability for children to have information about their digital usage and better manage it.
We do not ask you for, access or track any location based information at any time while using the Service.
Your child must register in order to join the Service. You, as a parent or legal guardian will need to approve your child registration following the process send to you in the Children’s Online Protection and Privacy Act Notice. As a parent, you can revoke your approval anytime, a Parent section is accessible with a login and password and created once you give your approval to the creation of your child account. This parent section allows you to have access to your child information collected by Xooloo (excluding information collected passively on your child device when using the Application). Within this parent section you may add information related to your child.
Please be assured that any personal information that is provided will not be disclosed to unrelated third parties and we will delete your personal information from our records if you do not provide your consent within a reasonable time.
Cookies and Anonymous identifiers.
An anonymous identifier is a random string of characters that is used for the same purposes as a cookie on platforms, including certain mobile devices, where cookie technology is not available. We do not link the information we store in cookies or anonymous identifiers to any Personal Information. Viewers have the option to accept or disable cookies at any time through their browsers. Please remember that if you delete your cookies, or use a different browser or computer, you will need to set your cookie preferences again.
Most web browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting www.aboutcookies.org or www.allaboutcookies.org. Please note, however, that without cookies you may not be able to take full advantage of all our Site features.
We use mobile analytics software to allow us to better understand the functioning of the Application on the device and analyze what people are doing on the Service. This software may record information such as how often you use the Application, the events that occur within the Application, aggregated usage, performance data, and where the Application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the Application.
How Does Xooloo Use the Information it Collects about its Users?
Our customers may also receive periodic mailings from us with information regarding new activities and services or upcoming promotional offers or events. If you do not wish to receive such mailings and email updates, you may opt out of these emails at any time when you receive marketing and advertising e-mails from us.
We will send you strictly service-related announcements on occasions when it is necessary to do so. For instance, we might send you an email to send you your account activation information or to advise you if our Service is temporarily suspended for maintenance. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account and uninstall the Application.
When Does Xooloo Share Information It Collects with Third Parties?
We may provide your Personal Information to companies that provide services to help us with our business activities such as processing payments or offering customer service. These companies are authorized to use your Personal Information only as necessary to provide these services to us.
In case Xooloo, or substantially all of its assets, are acquired by one or more third parties as a result of a merger, sale, consolidation or liquidation, customer information may be one of the transferred assets. If Xooloo is involved in such a transaction, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
Parents have the option to consent to our collection and use of their child’s Personal Information actively collected by us without also consenting to the disclosure of such information to third parties, as we will not share your child’s personal information with any third parties.
Links to Third Party Websites/Applications
How Secure Is Your Personal Information?
Access to Your Personal Information
If your Personal Information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove it by logging in to your parent section or emailing our customer support at email@example.com.
We will retain your Personal Information for as long as an account is active or as needed to provide services. We will retain and use the Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel the account or request that we no longer use the Personal Information to provide services contact us at the email address specified above.
If your Personal Information changes or you wish to have your Personal Information deleted or refuse further collect on and use of your Personal Information, you may do so by contacting us at Info@xooloo.com.
Consent To Processing Outside The United States
Your California Privacy Rights.
As provided by California Civil Code Section 1798.83, a California resident who has provided Personal Information to a business with whom he/she has established a business relationship for personal, family, or household purposes ("California user") is entitled to request information about whether the business has disclosed Personal Information to any third parties for the third parties' direct marketing purposes. In general, if the business has made such a disclosure of Personal Information, upon receipt of a request by a California user, the business is required to provide a list of all third parties to whom Personal Information was disclosed in the preceding calendar year, as well as a list of the categories of Personal Information that were disclosed.
California users may request further information about our compliance with this law by contacting us at firstname.lastname@example.org. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through our Site.
Information to Parents
Xooloo takes commercially reasonable measures to provide its products and services in an environment as secure as possible. However, the use of this Application does not substitute for the parents’ or legal guardian’s own guidance and monitoring of their children’s activities on the Internet.